POS.idimsum.com — bank compatibility

POS.idimsum.com is a point-of-sale system for hospitality and retail, built by HEXCLOUD (HONG KONG) TECHNOLOGY COMPANY. iDimsum is the brand merchants see; the company behind it is a Causeway Bay outfit that only registered in 2024.

Certified on Linkly, running on premise. Linkly reaches more acquirers than any other middleware in the market, which is why most POS start there.

The Linkly integration runs on premise.

The vendor is HEXCLOUD (Hong Kong) Technology Company Limited, based at Citicorp Centre on Whitfield Road in Causeway Bay, Hong Kong, with a year of establishment of 2024 and one to five staff in Hong Kong. Eric Liu is listed as CEO, annual turnover sits in the US$1 million to US$5 million band, and there is no known external funding. It describes itself as a technology solution provider focused on digital transformation for global restaurant and retail chain brands, running an integrated cloud-and-store platform, with iDimsum named as its core externally operated brand.

Two things worth weighing before you sign anything. First, it is young and small — a 2024 registration with a handful of Hong Kong staff is a different risk profile to a vendor with twenty years of Australian support behind it, and Australasia is only one of five markets it lists alongside Hong Kong, North America, Southeast Asia and Western Europe. Second, there is a location inconsistency in the public record: the Hong Kong trade directory gives the Causeway Bay address, while Dealroom lists the headquarters as Huangpu, China. Neither source explains the difference. Ask where your support actually sits and in which timezone.